Privacy Policy

  1. Introduction

At Xolvago, we respect your privacy and are committed to protecting the personal information you share with us. As an online store specializing in Pet Grooming & Protective Wear, we provide grooming tools, protective pet clothing, and practical care accessories for dogs and cats.

This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit our website, browse our products, place an order, or interact with our customer support services.

By using our website, you acknowledge the data practices described in this Privacy Policy, subject to your rights under applicable privacy laws.

  1. Information We Collect

We may collect the following types of information when you interact with Xolvago:

  • Personal Information: When you create an account, place an order, or contact customer support, we may collect your name, email address, phone number, billing address, shipping address, and order details. Payment information is processed through secure third-party payment service providers.

  • Browsing and Device Information: We may automatically collect information such as your IP address, browser type, device characteristics, pages visited, browsing activity, and approximate location derived from your IP address.

  • Purchase Information: We collect details about products you purchase, including pet grooming tools, electric nail grinders, deshedding brushes, cooling vests, protective ear wraps, and other pet care accessories, to manage orders and provide relevant customer service.

  • Communication Information: When you contact us regarding product specifications, sizing, shipping, returns, or refunds, we may retain relevant correspondence to help resolve your inquiries.

  1. How We Use Your Information

We use the information we collect for the following purposes:

  • To process payments, confirm purchases, and fulfill orders for pet grooming tools and protective accessories.

  • To arrange shipping, provide delivery updates, and manage order tracking.

  • To respond to customer inquiries about product features, sizing, grooming equipment, protective wear, returns, and refunds.

  • To send promotional emails, product updates, and special offers when permitted by applicable law and your communication preferences.

  • To analyze website performance, improve product descriptions, and enhance the overall shopping experience.

  • To maintain website security, detect suspicious activities, and prevent unauthorized transactions.

  • To comply with applicable legal, regulatory, and recordkeeping obligations.

  1. How We Protect Your Information

Xolvago implements reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Payment transactions are processed through secure third-party payment gateways that use appropriate encryption and security measures.

Access to customer information is limited to authorized personnel and service providers who require the information to perform legitimate business functions.

Although we take reasonable precautions to protect customer data, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and maintain appropriate transaction records.

  1. Sharing Your Information

Xolvago values customer privacy and does not sell personal information to third parties for direct monetary compensation.

However, we may share necessary customer information with trusted service providers to operate our online store, process transactions, fulfill orders, and deliver products.

These service providers may include payment processors, shipping carriers, international fulfillment partners, website hosting providers, and customer support platforms.

We expect our service providers to handle personal information securely and use it only for authorized business purposes, subject to applicable privacy laws and contractual requirements.

We may also work with third-party advertising and analytics partners, including AppLovin, to measure marketing performance, understand website interactions, and display advertisements related to our pet grooming tools, protective wear, and other pet care products.

Depending on the technologies used on our website, these partners may collect or process certain information, including device identifiers, IP addresses, browsing activity, and advertising-related interactions, through cookies or similar tracking technologies.

Under certain U.S. state privacy laws, sharing personal information for targeted advertising may be classified as a "sale," "sharing," or "targeted advertising," even when no money is exchanged.

Where applicable, customers may have the right to opt out of these activities in accordance with relevant privacy regulations.

For additional information about how AppLovin collects, uses, and protects personal information, please refer to AppLovin's official Privacy Policy.

We may also disclose personal information when required by law, necessary to respond to lawful requests from authorities, or appropriate to investigate suspected fraud and protect our legal rights.

  1. Cookies

Xolvago uses cookies and similar tracking technologies to support website functionality, improve browsing performance, and understand how visitors interact with our online store.

Cookies may help us:

  • Remember shopping cart contents and customer preferences.

  • Support secure checkout and account functionality.

  • Analyze website traffic and shopping behavior.

  • Measure advertising performance and improve marketing campaigns.

  • Enhance website navigation and the overall customer experience.

Some cookies are essential for website operations, while others may support analytics, marketing, and personalized advertising.

You can manage or disable certain cookies through your browser settings or available website privacy controls. Disabling essential cookies may affect shopping cart functionality, checkout processes, or other website features.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

  1. Your Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

  • The right to request access to personal information we hold about you.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of personal information, subject to applicable legal exceptions.

  • The right to withdraw consent where processing is based on consent.

  • The right to object to or restrict certain uses of personal information.

  • The right to opt out of certain targeted advertising activities or the sale or sharing of personal information where applicable.

  • The right to request information about how your personal data is collected, used, and disclosed.

Where required by applicable law, Xolvago will also recognize and process valid Global Privacy Control (GPC) opt-out preference signals for the browser or device from which they are transmitted.

To exercise your privacy rights or submit a personal information request, please contact us at:

service@xolvago.com

We may request reasonable verification of your identity before processing certain privacy requests to help protect your information from unauthorized access.

We will respond to valid requests within the timeframes required by applicable law.

  1. Changes to This Privacy Policy

Xolvago may periodically review and update this Privacy Policy to reflect changes in our business operations, website functionality, data processing practices, advertising technologies, or applicable legal requirements.

Any revisions will be published on this page, together with an updated effective or revision date where appropriate.

If material changes require additional notice or consent under applicable law, we will take appropriate steps to inform affected customers.

We encourage visitors to review this Privacy Policy periodically to understand how their personal information is collected, used, shared, and protected.

  1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, our handling of personal information, or your privacy rights, please contact Xolvago customer support.

  • Email: service@xolvago.com

  • Customer Service: (+1) 6059456612

We strive to respond to privacy-related inquiries in a timely and responsible manner.