Terms of Service

  1. Introduction

Welcome to Xolvago, an online store specializing in Pet Grooming & Protective Wear, including grooming tools, protective pet clothing, and practical care accessories for dogs and cats.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms of Service. Please read them carefully before using our website or purchasing our products.

  1. General Terms

Acceptance of Terms: By accessing or using Xolvago, you agree to these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, please discontinue using our website and services.

Age Requirement: You must be at least 18 years old or have reached the legal age of majority in your jurisdiction to make purchases independently. By placing an order, you confirm that you have the legal capacity to enter into a binding agreement.

  1. Products and Services

Product Availability: Xolvago offers a selection of pet grooming tools and protective accessories, including electric nail grinders, deshedding brushes, detangling combs, cooling vests, protective ear wraps, pet hats, and other functional pet care products. Product availability may change due to inventory levels, seasonal demand, or supplier updates. We reserve the right to modify, replace, or discontinue products without prior notice.

Product Descriptions: We strive to provide accurate product information, including descriptions, photographs, materials, dimensions, sizes, colors, features, and usage instructions where applicable. However, minor variations may occur due to manufacturing differences, product improvements, or individual display settings.

Product Suitability: Customers are responsible for selecting grooming equipment and protective wear appropriate for their pets' size, coat type, age, and individual needs. Please review product specifications, sizing guides, and safety instructions before purchasing. Grooming tools and protective accessories should be used according to their intended purpose and with appropriate supervision.

Pricing and Information Accuracy: We make reasonable efforts to maintain accurate pricing, product descriptions, and availability information. If an error occurs, we may correct the information or cancel an affected order where permitted by applicable law. Customers will be notified if an order cannot be fulfilled due to incorrect pricing or unavailable inventory.

  1. Ordering and Payment

Order Process: When you place an order through Xolvago, you submit an offer to purchase the selected products. All orders are subject to product availability, payment authorization, and order verification. We reserve the right to accept or decline orders for legitimate reasons, subject to applicable consumer protection laws.

Payment Methods: We accept major credit cards, including Visa, Mastercard, American Express, and other secure payment options displayed during checkout. Payments are processed through third-party payment service providers using appropriate security measures.

Order Confirmation: After successfully submitting your order, you will receive an email confirming that your purchase request has been received. This confirmation does not necessarily indicate that the order has been accepted or dispatched. If any issues arise regarding payment, stock availability, or fulfillment, we will contact you using the information provided during checkout.

Order Changes and Cancellations: Customers may request order modifications or cancellations within 48 hours of purchase. Requests are subject to the order's processing and shipping status. Changes cannot be guaranteed once an order has been dispatched.

  1. Shipping and Delivery

Shipping Policy: Xolvago offers international shipping to eligible destinations through warehouse and logistics partners. Available shipping methods, delivery destinations, and applicable charges are determined during checkout.

Order Processing: Orders are generally processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will normally begin processing on the next business day.

Estimated Delivery: Standard shipping generally takes approximately 7–14 business days after dispatch. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, and other circumstances beyond our reasonable control.

Tracking: Once your order has been shipped, tracking information will be provided by email when available. Customers can use these details to monitor shipment progress.

Customs and Import Duties: International orders may be subject to customs duties, import taxes, or additional government-imposed charges. Unless otherwise stated during checkout, these fees are the customer's responsibility and are not included in product prices or standard shipping costs.

Delivery Delays: While we make reasonable efforts to meet estimated delivery schedules, shipping delays may occasionally occur due to weather conditions, holidays, customs inspections, transportation disruptions, or increased order volumes. Nothing in this section limits any delivery rights available under applicable consumer protection laws.

  1. Returns and Refunds

Return Policy: Xolvago offers a 30-day return policy for eligible pet grooming tools, protective wear, and related accessories, beginning on the date the order is received.

Return Eligibility: For standard change-of-mind returns, products must generally be unused, unworn, unwashed, and in their original condition, with original packaging, tags, and included accessories where applicable.

Hygiene and Safety Considerations: Certain used grooming tools, pet clothing, and protective accessories may be ineligible for change-of-mind returns due to hygiene or safety considerations. These restrictions do not affect statutory rights concerning defective, damaged, or incorrectly supplied products.

Return Shipping: Customers are generally responsible for return shipping costs when returning products due to personal preference, incorrect sizing, or a change of mind. If an item arrives damaged, defective, or incorrect, we will review the issue and provide an appropriate resolution, including covering reasonable return shipping expenses where applicable.

Damaged or Incorrect Products: If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery whenever possible. Include your order number, a description of the issue, and clear photographs of the affected product. This reporting period does not restrict any rights available under applicable consumer protection laws.

Refunds: Once a returned item has been received and inspected, we will notify you of the refund decision. Approved refunds are generally processed to the original payment method within 5–10 business days. Additional processing time may be required by your bank or payment provider.

For more information about return eligibility, procedures, and refund arrangements, please refer to our Return & Refund Policy.

  1. Customer Responsibility

Account Information: If you create an account with Xolvago, you are responsible for maintaining the confidentiality of your login credentials and protecting your account against unauthorized access. Please notify our customer support team promptly if you suspect any security-related issues.

Accurate Information: Customers must provide complete and accurate contact, billing, and shipping information when placing orders. Incorrect or incomplete details may result in order processing delays or delivery difficulties.

Product Usage: Customers are responsible for following the instructions and safety recommendations provided with grooming equipment and protective accessories. Electric grooming tools should be operated carefully, and protective wear should fit appropriately without restricting a pet's normal breathing, movement, or comfort.

Pet Safety: Products should be selected according to the individual needs of each animal. Customers should supervise pets when appropriate and discontinue use if a product causes discomfort or appears unsuitable.

Compliance with Laws: You agree to use our website and services only for lawful purposes and in accordance with applicable local, national, and international regulations.

  1. Limitation of Liability

Disclaimer: Xolvago makes reasonable efforts to maintain accurate product information, reliable website functionality, and accessible customer services. However, to the extent permitted by applicable law, we do not guarantee that the website will operate without interruption, technical errors, or temporary service limitations.

Product Use: Pet grooming tools and protective accessories should be used according to their intended purpose, provided instructions, and the individual needs of each pet. We are not responsible for damage or injury resulting from improper use, unauthorized product modifications, or failure to follow applicable safety instructions, except where liability cannot legally be excluded.

Limitation of Liability: To the fullest extent permitted by applicable law, Xolvago shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services, including loss of profits, data, or business opportunities.

Consumer Rights: Nothing in these Terms of Service excludes, restricts, or limits any liability or consumer rights that cannot legally be excluded or restricted under applicable law, including rights relating to defective products, misrepresentation, or other legally protected claims.

  1. Privacy Policy

Data Collection and Usage: Xolvago collects and processes certain personal information necessary to operate our online store, process orders, arrange deliveries, provide customer support, and improve the shopping experience.

Personal information may include customer names, contact details, billing and shipping addresses, purchase history, and payment-related information handled through secure payment providers.

We are committed to handling customer information responsibly and implementing reasonable safeguards designed to protect personal data against unauthorized access, disclosure, or misuse.

For additional information about how we collect, use, store, share, and protect personal information, please review our Privacy Policy.

  1. Changes to Terms of Service

Xolvago reserves the right to revise or update these Terms of Service when necessary to reflect changes in business operations, website functionality, product offerings, customer service procedures, or applicable legal requirements.

Updated terms will be published on this page, together with the applicable revision date where appropriate. Changes will take effect from their stated effective date, subject to applicable law, and will not retroactively remove rights arising from previously completed purchases.

We encourage customers to review these terms periodically to remain informed about the conditions governing the use of our website and services.

By continuing to use Xolvago after updated terms become effective, you agree to the revised Terms of Service to the extent permitted by applicable law.

Thank you for choosing Xolvago! We are committed to offering practical pet grooming tools, comfortable protective wear, and functional accessories that help make everyday pet care simpler, safer, and more convenient.