Return & Refund Policy

  1. Return Eligibility

At Xolvago, we are committed to providing a convenient and transparent return experience for customers purchasing our pet grooming tools, protective wear, and everyday pet care accessories.

We accept returns of eligible products within 30 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition as received.

  • The product must be returned in its original packaging, with all included accessories, instructions, and components where applicable.

  • Proof of purchase, such as an order number or receipt, is required.

  • Pet grooming tools, protective clothing, and related accessories must be free from pet hair, stains, odors, damage, or signs of use.

All returned products are subject to inspection upon receipt. These conditions apply to standard change-of-mind returns and do not restrict any rights provided under applicable consumer protection laws.

  1. Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items may not qualify for standard returns, including:

  • Gift cards.

  • Personalized or customized pet accessories.

  • Final sale or clearance items clearly identified as non-returnable before purchase.

  • Used electric nail grinders, grooming brushes, deshedding combs, or other personal grooming equipment.

  • Worn, washed, or used pet cooling vests, protective ear wraps, muzzles, and other pet clothing or accessories.

  • Products damaged through improper use, unauthorized modification, or handling after delivery.

These exclusions do not apply when a return, replacement, refund, or other remedy is required under applicable consumer protection laws, including situations involving defective, damaged, or incorrectly supplied products.

  1. Return Process

To initiate a return, please contact our customer support team at:

service@xolvago.com

Please include:

  • Your order number.

  • The product name and reason for the return.

  • Clear photographs if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide appropriate return instructions, including the designated return address when applicable.

Please do not send products back without first contacting us for return authorization and instructions.

  1. Return Shipping

  • Customers are generally responsible for return shipping costs when returning products due to personal preference, incorrect size selection, or a change of mind.

  • If a product arrives damaged, defective, or incorrect, Xolvago will review the issue and provide an appropriate resolution, including covering reasonable return shipping expenses where applicable.

  • Original shipping charges are generally non-refundable for change-of-mind returns, except where otherwise required by applicable law.

  • We recommend using a trackable shipping service and retaining proof of shipment until the return has been processed.

Return shipping instructions and applicable arrangements will be provided after your request has been reviewed.

  1. Refunds

Once we receive and inspect your returned product, we will notify you of the approval status of your refund request.

If approved:

  • Refunds will generally be processed within 5–10 business days.

  • Refunds will be issued to the original payment method used during checkout.

  • The time required for funds to appear in your account may vary depending on your bank or payment provider.

If your refund has not appeared after the expected processing period, please contact your payment provider or reach out to our customer support team for assistance.

Nothing in this policy limits your statutory rights to a refund or other remedy under applicable law.

  1. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect pet grooming tool or protective accessory, please contact Xolvago within 7 days of delivery whenever possible.

To help us resolve the issue efficiently, please provide:

  • Your order number.

  • A brief description of the problem.

  • Clear photographs showing the product's condition, defect, damage, or incorrect specifications.

Our customer support team will review the information and determine an appropriate solution, which may include a replacement, refund, or other available remedy.

The recommended 7-day reporting period does not restrict or replace any rights available under applicable consumer protection laws.

  1. Contact Information

For questions regarding product returns, refund requests, damaged items, incorrect orders, or other after-sales concerns, please contact:

Email: service@xolvago.com

Customer Service: (+1) 6059456612

We strive to respond to customer inquiries within 24 business hours and provide clear, helpful assistance throughout the return and refund process.