Shipping & Delivery

  1. Shipping Policy

At Xolvago, we are committed to providing reliable shipping services for our Pet Grooming & Protective Wear products, including electric nail grinders, grooming brushes, deshedding combs, cooling vests, protective ear wraps, pet clothing, and other practical accessories for dogs and cats.

We offer international shipping to eligible destinations and aim to ensure that orders are processed efficiently, packaged appropriately, and delivered as safely as possible.

Please review this Shipping Policy to understand our shipping methods, estimated delivery times, order processing procedures, tracking services, and other important delivery information.

  1. Shipping Methods & Costs

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 7–14 business days after dispatch, depending on the destination.

  • International Shipping: Delivery times may vary according to the destination country, carrier availability, customs clearance, and local shipping conditions.

Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and applicable order details.

Certain grooming equipment, electronic pet care tools, or protective accessories may require additional packaging or special shipping arrangements.

Any applicable shipping charges will be displayed before you complete your purchase.

  1. Order Processing Time

  • Orders are generally processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will normally begin processing on the next business day.

  • Additional processing time may be required during promotional events, major holidays, periods of increased order volume, or temporary inventory shortages.

  • Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent when available.

Order processing time is separate from the estimated shipping transit time.

  1. Order Tracking

Once your order has been shipped, Xolvago will provide tracking information by email when available.

You can use the tracking number and carrier details to monitor your package's delivery progress.

Please allow some time for tracking updates to become available after the shipping carrier receives your package.

If you have not received tracking information or need assistance with your shipment status, please contact our customer support team.

Email: service@xolvago.com

  1. Shipping Destinations

Xolvago currently offers international shipping to eligible destinations, including:

  • United States

  • Canada

  • Australia

  • United Kingdom

  • Other supported countries and regions

Shipping availability may vary depending on the destination, product specifications, warehouse inventory, and applicable transportation restrictions.

Certain electronic grooming tools or protective pet accessories may be subject to additional shipping requirements or import regulations in specific countries.

If your country or region is not available during checkout, please contact our customer service team to inquire about shipping availability.

  1. Customs and Import Duties

For international orders, customs duties, import taxes, or other government-imposed charges may apply depending on the destination country's regulations.

Unless otherwise indicated during checkout:

  • Customers are responsible for applicable customs duties, import taxes, and related charges.

  • These fees are not included in the listed product prices or standard shipping costs.

  • Customs inspections and clearance procedures may affect estimated delivery times.

We recommend checking your country's import regulations before placing an international order, particularly for electronic pet grooming equipment or products subject to specific import requirements.

  1. Missing or Damaged Items

At Xolvago, we aim to ensure that grooming equipment, protective wear, and related pet accessories are appropriately packaged and delivered in satisfactory condition.

If your order arrives damaged, contains incorrect products, or appears incomplete, please contact our customer support team within 7 days of delivery whenever possible.

To help us investigate the issue, please provide:

  • Your order number.

  • A description of the missing, damaged, or incorrect item.

  • Clear photographs of the affected product and packaging, where applicable.

We will review the situation and coordinate with the shipping provider when necessary.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other available remedy.

If your shipment is marked as delivered but cannot be located, please check with household members, neighbors, or your local delivery carrier before contacting us for further assistance.

The recommended 7-day reporting period does not limit any rights available under applicable consumer protection laws.

  1. Shipping Delays

Although we make reasonable efforts to meet estimated delivery schedules, occasional shipping delays may occur due to circumstances beyond our direct control.

Potential causes include:

  • Severe weather conditions or natural events.

  • Public holidays and seasonal shipping demand.

  • Customs inspections or import clearance procedures.

  • Carrier disruptions and transportation delays.

  • Remote delivery locations or unexpected logistics issues.

  • Temporary warehouse or inventory-related difficulties.

Delivery timeframes are estimates and may vary depending on the circumstances of each shipment.

If a significant delay affects your order, we will make reasonable efforts to provide updated shipping information and assist with resolving the issue promptly.

Any applicable statutory rights concerning delayed or undelivered goods remain unaffected.

  1. Contact Information

If you have questions about shipping costs, delivery estimates, order tracking, international shipping availability, or missing and damaged packages, please contact Xolvago customer support.

Email: service@xolvago.com

Customer Service: (+1) 6059456612

We strive to respond to customer inquiries within 24 business hours and provide clear, helpful assistance with shipping and delivery concerns.

Thank you for shopping with Xolvago. We are committed to making your experience purchasing pet grooming tools and protective accessories convenient, transparent, and dependable.